Frequently Asked Questions
Everything you need to know about getting authentic Japanese art tools delivered to your door.
Do you ship your art supplies internationally?
Yes, we ship to over 50 countries worldwide using reliable carriers like DHL and EMS to ensure your brushes, inks, and papers arrive in perfect condition.
Are all products listed on your site authentic and made in Japan?
Absolutely. We source directly from traditional manufacturers and reputable brands across Japan, guaranteeing 100% authenticity for all specialty pens, paints, and stationery.
How long does delivery usually take?
Standard international shipping typically takes 7-14 business days, while express options can arrive within 3-5 business days depending on your location and customs processing.
What is your return policy for damaged items?
If your supplies arrive damaged, please contact us within 7 days of delivery with photos of the package. We will provide a full refund or send a replacement at no extra cost.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I request specific items that aren't listed on the site?
We love helping artists find niche tools. Please reach out to our support team with the product details, and we will do our best to source it for you from our local Japanese partners.